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Fire Authority Complaints

A complaint regarding a member of the Fire Authority should be reported to the Monitoring Officer and will be investigated in accordance with the Local Code of Conduct. 

Complaints must be submitted in writing.  This includes fax and electronic submissions.  However in line with the requirements of the Disability Discrimination Act 2000, we can make reasonable adjustments to assist you if you have a disability that prevents you from making your complaint in writing. 

We can also help if English is not your first language.  If you need support in completing this form, please let us know as soon as possible. 

You should contact Mrs M Douglas, Customer Services Manager, (0191) 561 1065 or e-mail margaret.douglas@sunderland.gov.uk 

If you prefer not to complete the form online then please download the attached form to register your complaint.  Send the completed form to: 

The Monitoring Officer
Tyne and Wear Fire and Rescue Authority
PO Box 100
Civic Centre
Sunderland, SR2 7DN 

» Indicates required fields

Your Details
1. Please provide us with your name and contact details

 

Your address and contact details will not usually be released unless necessary to to deal with your complaint.

 

However, we will tell the following people that you have made this complaint:

 

*the member(s) you are complaining about

 

*the monitoring officer of the authority

 

We will tell them your name and give them a summary of your complaint.  We will give them full details of your complaint where necessary or appropriate to be able to deal with it.  If you have serious concerns about your name and a summary, or details of you complaint being released, please complete section 5 of this form.