A complaint regarding a member of the Fire Authority should be reported to the Monitoring Officer and will be investigated in accordance with the Local Code of Conduct.
Complaints must be submitted in writing. This includes fax and electronic submissions. However in line with the requirements of the Disability Discrimination Act 2000, we can make reasonable adjustments to assist you if you have a disability that prevents you from making your complaint in writing.
We can also help if English is not your first language. If you need support in completing this form, please let us know as soon as possible.
You should contact Mrs M Douglas, Customer Services Manager, (0191) 561 1065 or e-mail email@example.com
If you prefer not to complete the form online then please download the attached form to register your complaint. Send the completed form to:
The Monitoring Officer
Tyne and Wear Fire and Rescue Authority
PO Box 100
Sunderland, SR2 7DN