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Our Commitment to You

Between April 2013  and March 2014 we attended over 15,500 incidents. In Tyne and Wear, most areas receive a rapid response and we seek to maintain average attendance of 2 pumps to a building fire with the first fire engine arriving in an average time of 5 minutes and 15 seconds. The fast response helps to limit the number of fatalities that occur.

We also work in the community carrying out home fire risk assessments, conducting visits to schools and advising businesses on fire safety. 

We are also committed to supporting and working with children and young people in the region through initiatives such as Young Firefighters Association (YFA), Prince's Trust and the Phoenix Project

For more information on our emergency response statistics please download our Annual Report. To find out about commitment to you, please download our Strategic Community Safety Plan 2017-2020