Service Priorities

In order to deliver on Service ambitions and focus on the specific risks in the District, a set of Service Priorities have been established. By measuring these priorities the Service is able to monitor performance and demonstrate the success of initiatives and partnerships.  In addition to the Service wide priorities identified, each District also targets specific priority reductions reflecting local risk.

By delivering practical and targeted initiatives with partners, the Service is able to focus more effectively on particular issues within the community, helping to achieve District priorities. For example through working with local schools we are able to deliver actions targeted at young people who are more likely to start a fire.

  • Number of deaths from accidental dwelling fires
  • Number of deaths from all fires
  • Number of injuries from accidental fires in dwellings, excluding precautionary checks
  • Number of injuries from all fires
  • Number of accident fires in dwellings
  • Number of accidental kitchen fires in dwellings
  • Number or accident non kitchen fires in dwellings
  • Number of deliberate secondary fires
  • Number of deliberate refuse fires
  • Number of all deliberate fires
  • Number of false alarm calls due to automatic fire alarms from non domestic premises
  • Number of false alarm calls due to automatic fire detection from domestic premises
  • Total number of fire calls attended
  • Number of primary fires attended
  • Number of fires in a non domestic property
  • Total number of incidents (recorded at time of call)
  • Number of HSCs successfully deliver by TWFRS

 * Primary fires are fires involving buildings, vehicles and injuries.

** Secondary fires are all fires not involving property, structures, vehicles and injuries by fire. 

In order to provide our communities and partners with information relating to the performance of these National Indicators you can download a copy of the latest performance report. The figures will be updated at the beginning of each quarter (e.g. July, October, January and April) to reflect the performance achieved across the Service and the five district areas.